Returns & Refunds

Overview

Thank you for choosing A Year of Dates. Our refund and returns policy lasts 30 days from the date of purchase. Unfortunately, if more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.

Shipping Address

It is the responsibility of the customer to ensure that the shipping address is correct. We do not make any changes to the address entered at checkout unless we are notified by email before an order ships.


Return Eligibility

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.

To complete your return, please get in touch with us at hello@ayearofdates.au.

Return Address
Our return address is:

A Year of Dates Limited
5-7 Vernon St
Bolton
BL1 2PP
United Kingdom

Return Postage
The cost to return A Year of Dates will be paid by the customer. We will not refund return postage costs.

Partial Refunds
Certain situations may allow for a partial refund, including but not limited to:

  • Any item not in its original condition or missing parts due to circumstances outside our control.
  • Items returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, refunds will be processed back to your original payment method within 2 working days.

If your refund is delayed:

  1. First, check your bank or card provider for pending transactions.
  2. If you’ve done this and still haven’t received your refund, please contact us at hello@ayearofdates.au.

Shipping and Redelivery
We ship from the UK using Royal Mail. For returns, please mail your item to:
A Year of Dates Limited, 5-7 Vernon St, Bolton, BL1 2PP, United Kingdom.

  • You are responsible for paying all return shipping costs, which are non-refundable.
  • Redelivery fees for returned items will be borne by the customer.

Return to Sender
If your order is returned to us due to an incorrect or incomplete shipping address entered at checkout, a partial refund may apply to cover the cost of the return postage.

Contact Us
For any questions related to refunds, returns, or exchanges, please contact us at hello@ayearofdates.au.